City Relay expanded their global workforce by 80% with Teamed, and can now onboard global hires even within 24 hours — all without requiring additional in-house HR or compliance expertise.
City Relay, an award-winning property management company based in London, has been working with Teamed since 2022. Initially needing to hire remote employees in Spain, their relationship with Teamed has since evolved into a broader partnership.
Today, 25% of City Relay’s employees are hired through Teamed, and they’re on track to increase that figure to 30% with new hires in the Philippines. Amy Pantlin, Head of People at City Relay, reflects on how Teamed has been instrumental in scaling their global workforce, offering support and expertise that have helped City Relay grow confidently while maintaining strong connections with their remote team.
Before their global expansion, City Relay’s workforce was entirely London-based. However, changes brought about by the changes in global economy prompted the business to rethink how & where their workforce operated.
City Relay sought to build a remote support team that could handle customer service and administrative roles. But they needed a partner who could help them understand the complexities of hiring in unfamiliar markets, particularly when it came to compliance with local employment laws.
With Teamed’s help, City Relay successfully launched a remote support team in the Philippines. Teamed handled the onboarding, compliance, and employment contracts, enabling City Relay to focus on its core operations without worrying about the logistical complexities.
Amy shares how crucial this support was for City Relay’s smooth transition to global hiring:
“Having Teamed as a partner made launching in a new market much easier. They handled onboarding, compliance, and everything else, so we could focus on our business. Now, we have a whole team in the Philippines, and we’re continuing to expand.”
One key factor that set Teamed apart was its local expertise. With Paulina, their representative in the Philippines, City Relay felt secure navigating the local labour market, addressing challenges like compliance with night differentials and other local regulations that were new to Amy and her team. “Paulina knows the local market inside out. Having her on board to help with compliance has been a game-changer for us.”
A core aspect of Teamed’s approach is its focus on Human Experience (HX), which puts people, empathy, and trust at the heart of the service. Rather than simply being a service provider, Teamed acts as an extension of City Relay’s own HR function, supporting both the business and its employees.
This bidirectional support not only ensures that City Relay’s business needs are met, but also makes sure that remote employees feel connected, engaged, and part of the company’s success. Teamed’s personal touch — with real people like Paulina on the ground — makes all the difference in creating a trust-based relationship.
“I was initially quite apprehensive about hiring in a market like the Philippines because I had no idea what to expect. But Teamed gave us all the tools and support we needed, and now I feel confident in navigating these markets.”
“The personal support Teamed provides is what makes them different. I know I can reach out whenever I have a question, and I always get a quick, informed response. They’re always there for us” Amy says.
While the logistics of hiring remotely were handled smoothly by Teamed, City Relay quickly realised that keeping their remote support team engaged and connected would require ongoing effort. To address this, they implemented strategies to ensure that their remote employees felt motivated and integrated into the company’s culture.
“At first, our remote team was a bit quiet during meetings. But we’ve introduced more collaborative activities—like social events and team shout-outs—and now the engagement is amazing. They’re a real part of the business.” Amy says.
Teamed’s flexibility and support have enabled City Relay to develop even more creative solutions to keep their remote employees engaged, despite the geographical distance. The two partners are now looking at co-creating content and events with the global remote employees.
City Relay’s ongoing success with Teamed is a result of collaborative efforts. While Teamed handles the logistics of global hiring, Amy emphasises that businesses must also play their part in ensuring the success of remote teams:
“You can’t just expect Teamed to do everything. As a business, you have to put in the work too. We’ve worked hard to make sure our remote team feels like part of the company. That’s what makes this model work.” Amy emphasises the importance of collaboration.
This bidirectional relationship is what makes Teamed’s EOR model so successful for City Relay. Amy describes it as a partnership built on trust, collaboration, and mutual support: “What makes Teamed different is that they’re more than just a vendor — they’re a partner. We’ve worked closely with them to build a remote support team that aligns with our business goals, and they’ve been instrumental in making that happen.”
For Amy and the team at City Relay, Teamed has been much more than just a service provider Teamed became a trusted partner. Here’s why:
As City Relay continues to grow, they’re confident that Teamed will be there to support their evolving needs. Amy reflects on the partnership:
“What I love about Teamed is that they’ve been with us every step of the way. They’re not just ticking boxes — they care about joint growth and success. And as we continue to grow, I know they’ll be right there with us, helping us scale globally.”
With new hires in the pipeline and a growing team in the Philippines, City Relay is excited for what’s next. And with Teamed as their partner, they know they have the support they need to thrive in the global marketplace.
With Teamed, you can finally enjoy the advantages of overseas hiring without the complexities and challenges that typically accompany it. Whether you're venturing into new industries and markets or looking to relocate existing talent, Teamed offers a seamless, tailored solution.
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